Effective date: July 20, 2026
This policy explains how refunds, cancellations, rescheduling, revisions, and returns are handled for purchases from Elevated Career Services (“ECS”). Because many ECS services are customized, time-based, digital, or provide immediate access, they cannot be returned in the same way as physical merchandise.
Custom writing and career services
Custom resume, CV, federal resume, cover letter, LinkedIn, biography, editing, coaching, and related service purchases are generally final once intake review, research, writing, editing, consultation, or other substantive work has begun. If you need to cancel before work begins, contact ECS promptly. ECS will review the request and may issue a refund less nonrecoverable processing costs and work already performed.
If ECS cannot deliver a purchased service, ECS may offer a revised delivery date, service credit, replacement service, or refund. Dissatisfaction based solely on the absence of an interview, job offer, promotion, placement, or other outcome is not a basis for a refund because ECS does not guarantee employment outcomes.
Revisions and delivery concerns
Requests for complimentary revisions must be submitted within 48 hours after delivery unless a product page or written agreement states otherwise. ECS will correct a material error or omission that is inconsistent with the agreed scope. A new target role, new information, a change in direction, or requests outside the included revision window may require a new order or additional fee.
Appointments and no-shows
Appointments may be cancelled or rescheduled without a late fee when notice is received at least 24 hours before the scheduled start time. Cancellations within 24 hours and no-shows may incur a $25 fee. A client who does not attend or contact ECS within five minutes of the scheduled start may be treated as a no-show. One reschedule is permitted without an additional rescheduling fee; additional reschedules may incur a $50 fee.
Digital downloads, templates, and planners
Digital downloads are final once the download link or file access has been delivered. If a file is defective, duplicated, corrupted, or inaccessible, contact ECS so the file can be replaced or access restored. Digital products may not be returned after access because they cannot be physically recovered.
Employer services, subscriptions, and job postings
Job-posting packages, listing credits, event registrations, sourcing access, and subscription charges are generally final after a credit is used, a listing is published, an event seat is reserved, or access begins. If ECS rejects a compliant listing before publication and no replacement credit is provided, ECS will review the transaction for a refund. Subscription cancellation stops future renewals unless the product terms state otherwise; it does not normally create a prorated refund for a billing period that has already started.
Duplicate or unauthorized charges
Report a duplicate, incorrect, or suspected unauthorized charge promptly through the ECS contact page. Include the order number and the email address used for the purchase, but do not send full payment-card details.
How to request assistance
Submit your request through the ECS contact page within seven calendar days of the issue. ECS will review the order, delivery status, work completed, access provided, and applicable product terms before responding.
This policy does not limit any non-waivable rights provided by applicable consumer law.