Effective date: July 29, 2026
This Candidate Service Agreement applies to resume writing, cover letters, LinkedIn optimization, coaching, interview preparation, job-search strategy, federal career services, editing, biographies, and related custom services purchased from ECS.
1. Scope and intake
The product page, invoice, or accepted quote defines the purchased deliverables. The client will provide accurate, complete information and timely feedback through the approved intake and dashboard. Work does not begin until required payment and intake materials are received.
2. Collaboration and contractors
ECS may assign a vetted independent service partner while remaining the client-facing provider. Contractors may access only information needed for the assignment and must follow ECS confidentiality and quality requirements.
3. Delivery and revisions
Estimated timelines begin after complete intake. Unless the product or quote states otherwise, one revision round is included and should be requested within 48 hours of delivery. New targets, new source material, material scope changes, missed deadlines, or additional revisions may require a new quote.
4. Payment, cancellation, and appointments
Payment terms appear at checkout or on the quote. Customized work already started, completed services, delivered digital products, and used appointments are generally nonrefundable except as required by law or stated in the ECS Refund Policy. Paid appointments must have a valid paid order; unpaid or failed-payment bookings may be canceled automatically.
5. Client approval and outcomes
The client must verify all facts before using a deliverable. ECS will not fabricate experience, credentials, dates, clearances, or results. ECS does not guarantee interviews, employment, promotion, salary, clearance, or any other outcome.
6. Confidentiality and intellectual property
ECS protects client information and uses it to deliver the service. After full payment, the client may use the final customized deliverables for personal career purposes. ECS retains ownership of its underlying methods, templates, systems, and general know-how.
7. Contact
Service questions should be sent to elevatedcareerservices@gmail.com.